REFUND AND RETURNS POLICY
Last Updated: September 29, 2026
Thank you for shopping with Veyron Watches.
We want you to have a positive experience with your purchase. This Refund and Returns Policy explains the conditions under which products purchased through https://veyronwatches.com/ may be returned, exchanged, or refunded.
By placing an order with us, you acknowledge and agree to the terms described below, subject to any mandatory rights provided to you under applicable law.
1. RETURN ELIGIBILITY
We accept returns for eligible products when the return request meets the requirements of this policy.
To be eligible for a return:
- The return request must be submitted within the applicable return period stated below.
- The watch must be unused and in its original condition.
- The product must not show signs of wear, damage, alteration, or misuse.
- The watch must be returned with its original packaging, accessories, documentation, and any other items supplied with the order.
- Any protective films, tags, seals, or other original packaging should remain intact where applicable.
- You must provide proof of purchase or order information.
Products that do not meet these conditions may be refused or may qualify only for a partial refund where permitted by applicable law.
2. RETURN PERIOD
Customers may request a return within 14 days of receiving their order, unless a different period is required by applicable law.
To start a return, contact us at:
Please include:
- Your full name
- Order number
- Date of purchase
- Product name
- Reason for the return
- Photos or videos where the product is damaged, defective, or incorrect
Do not send a product back before receiving return instructions from our customer support team.
3. DAMAGED OR DEFECTIVE PRODUCTS
Please inspect your order when you receive it.
If your watch arrives damaged, defective, or materially different from the product you ordered, contact us as soon as reasonably possible at:
Please provide photographs or videos showing:
- The condition of the package
- The product
- Any visible damage or defect
- The order number
We may request additional information to assess the issue.
Where a product is confirmed to be defective, damaged in transit, or incorrectly supplied, we will determine an appropriate remedy in accordance with this policy and applicable law. This may include a replacement, repair, refund, or other appropriate solution.
4. CHANGE-OF-MIND RETURNS
If you simply change your mind about your purchase, the product must generally meet all return conditions described in this policy.
The watch must be:
- Unworn
- Unused
- In its original condition
- Returned with all original packaging and accessories
- Free from scratches, marks, damage, or signs of wear
Products that have been worn, altered, damaged, or otherwise used may not qualify for a change-of-mind return, except where applicable law provides otherwise.
5. NON-RETURNABLE ITEMS
Certain products or situations may not be eligible for return, including products that:
- Have been worn or used
- Have been damaged after delivery
- Have been modified, adjusted, engraved, or otherwise altered at the customer’s request
- Are missing original packaging or accessories
- Show signs of misuse or improper handling
- Cannot reasonably be resold in their original condition
This section does not limit any mandatory consumer rights that cannot legally be excluded.
6. RETURN SHIPPING
For change-of-mind returns, the customer may be responsible for the cost of returning the product unless otherwise required by applicable law or agreed by Veyron Watches.
For products that arrive damaged, defective, or incorrect, we will assess the circumstances and determine the appropriate treatment of return shipping costs.
We strongly recommend using a tracked and insured shipping service when returning a watch.
Veyron Watches is not responsible for products lost or damaged during an unauthorized or improperly packaged return shipment.
7. REFUND PROCESS
Once we receive and inspect the returned product, we will notify you whether the return has been approved.
If approved, the refund will generally be issued to the original payment method used for the purchase.
Refund processing times may vary depending on:
- Our internal processing time
- The payment provider
- Your bank or card issuer
Payments processed through Stripe may be subject to additional processing time before the refunded amount appears in your account.
We are not responsible for delays caused by banks, card issuers, or payment service providers.
8. PARTIAL REFUNDS
A partial refund may be considered where permitted by applicable law if a returned product has:
- Signs of use
- Missing accessories
- Damaged packaging
- Scratches or other damage
- Missing documentation
- Other reductions in condition or value caused after delivery
We will not apply a reduction where applicable law prohibits such a deduction.
9. EXCHANGES
If you would like to exchange an eligible product for another product, please contact us at:
Exchanges are subject to product availability.
Depending on the price difference between the original and replacement product, an additional payment or refund may be required.
10. SALE OR DISCOUNTED ITEMS
Unless otherwise stated at the time of purchase, sale and discounted products are subject to the same return conditions as other products.
Any exclusion or limitation will not apply where prohibited by applicable law.
11. ORDER CANCELLATIONS
If you wish to cancel an order, contact us as soon as possible at:
We will try to accommodate cancellation requests before the order has been processed or shipped.
Once an order has been shipped, it may no longer be possible to cancel it before delivery, and the return procedure may apply instead.
12. REFUSED OR UNDELIVERED ORDERS
If an order is returned to us because the customer:
- Provided an incorrect shipping address
- Failed to collect the package
- Refused delivery
- Was unavailable for required delivery procedures
additional shipping or handling costs may apply where permitted by applicable law.
Any refund will be assessed after the product has been returned to us and inspected.
13. INTERNATIONAL RETURNS
For international orders, customers may be responsible for return shipping costs, customs charges, duties, taxes, or other costs associated with returning a product, unless the return is due to an error on our part or applicable law requires otherwise.
Customers should use an appropriate tracked shipping service for international returns.
14. CUSTOMS, DUTIES, AND TAXES
Depending on the destination country, an order may be subject to customs duties, import taxes, VAT, or other charges.
The responsibility for such charges depends on the shipping arrangement, destination, applicable law, and information provided at checkout.
Where applicable, customers may be responsible for customs or import charges associated with their order or return.
15. FRAUDULENT OR ABUSIVE RETURNS
We reserve the right to investigate returns that appear to involve fraud, misuse, repeated abuse of the return process, or violations of this policy.
Nothing in this section limits rights that cannot legally be excluded.
16. CONSUMER RIGHTS
This Refund and Returns Policy does not affect any mandatory consumer rights that apply to you under the laws of your country or region.
Where applicable law provides rights that are more favorable than the terms stated in this policy, those legal rights will continue to apply.
17. HOW TO REQUEST A RETURN
To request a return, contact:
Veyron Watches
Email:
support@veyronwatches.com
Please include your order number and explain the reason for your return.
Our customer support team will provide further instructions, including the appropriate return address and shipping requirements.
Do not send returns to the address of our payment provider or any address not specifically provided by Veyron Watches.
18. CONTACT US
If you have questions about this Refund and Returns Policy, please contact us:
Veyron Watches
Website:
https://veyronwatches.com/
Email:
support@veyronwatches.com
Last Updated: September 29, 2026